Frequently Asked Questions
Everything you need to know about your Temperley experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are your materials sustainably sourced?
Temperley is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and responsible manufacturing processes to ensure our collections have a minimal environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase; after that, the order must be processed as a standard return once received.